AUSTIN (KXAN) — The Miracle on Fifth Street is a popular ticket to Christmas cheer in Austin, but not everyone can get in and experience it.
Guests share questions they’ve had over the weekend and what’s trending right now. The holiday-themed bar said it solved these problems.
A Reddit user posted People are warned to read the fine print carefully when buying tickets to a Christmas-themed pop-up bar in downtown Austin. Users claimed people were unable to get in after waiting in long queues for hours.
“It became apparent last night that they probably sold about 10 times more tickets than 9pm tickets because the bar had empty seats,” the post’s creator said.
Justin Lavenue, owner and operator of Miracle on 5th Street, understands the issues customers were having the first weekend of December and says he’s working hard to improve the experience and “do the right thing” for customers. clients.
“This year has been the busiest yet, and that comes with challenges,” Lavenue said. “It breaks our hearts that people are planning to spend their nights around Miracle and they can’t get in.”
He said pubs used high foot traffic in previous years to meet demand for tickets this year while limiting ticket sales. On a single night in 2019, some 1,650 people walked past the bar. This weekend, around 1,300 people cycled through one night.
There could be several reasons for this, Lavenue said.
There are more ticket options this year than in previous years. Another reason, he said, is people staying indoors longer or people arriving during the night rush hour.
an event ticketing site noted : “If you have purchased a Tis the Season or Twas the Night Dasher pass, please note that we cannot predict if there will be general admission queues outside of the day and time you wish join us.“
Miracle on 5th Street said it is now working to make changes, starting with updating the terms of its refund policy. People who want a refund can submit a request through the Eventbrite ticketing website. Unused ticket holders will be refunded.
The number of tickets available on the website will also be reduced to ease foot traffic on busy nights, the pub owner said.